Privacy Policy
Nearle is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information across our hyperlocal commerce platform for customers, merchants, and delivery partners.
We Don't Sell Your Data
Your personal information is never sold to third-party advertisers or data brokers. Ever.
Minimal Data Collection
We only collect information that's genuinely needed to make Nearle work for you.
You Stay in Control
Access, update, or delete your data anytime from your Nearle account settings.
Information We Collect
Whether you're a customer ordering groceries from a neighbourhood store, a merchant managing your digital catalogue, or a delivery partner on your route, using Nearle means we collect information that helps us deliver the service.
For Customers
- Name, phone number, and email address when you create a Nearle account
- Delivery address and neighbourhood location to match you with nearby stores
- Order history, item preferences, and past interactions on the platform
- Payment details, processed securely. Nearle does not store card numbers
- Device type, app version, and approximate location during active sessions
For Merchants
- Business name, address, phone number, and GSTIN
- Bank account details for weekly order payouts
- Product catalogue content, pricing, and stock updates
- Order fulfilment data and customer satisfaction scores
- Dashboard usage data to improve merchant tools
For Delivery Partners
- Full name, phone number, Aadhaar, and PAN details for identity verification
- Bank account for weekly earnings settlement
- Real-time GPS location during active delivery shifts for routing and safety
- Delivery completion records and performance metrics
Why We Collect It
We collect the minimum information needed to make Nearle work reliably and safely for everyone in the neighbourhood.
- To create and secure your account on the Nearle platform
- To match customers with the nearest verified neighbourhood stores
- To process orders, payments, and merchant payouts accurately
- To dispatch and route delivery partners efficiently
- To send order confirmations, delivery updates, and service alerts
- To detect fraud and prevent misuse of the platform
- To improve our product experience based on actual usage patterns
- To comply with Indian legal and regulatory obligations
How We Use Your Information
Your information stays within the Nearle platform to serve you. Here's exactly how:
Order Fulfilment
When a customer places an order, we share their delivery address and contact number with the merchant store and the assigned delivery partner, only for that specific delivery. Once the order is complete, access is revoked.
Customer Discovery
We use your neighbourhood location to surface stores, products, and offers that are genuinely nearby, not stores 20km away. We don't build advertising profiles or sell your browsing behaviour.
Merchant Analytics
Merchants see aggregated data about their own customers, such as sales trends, popular items, and delivery times. They do not see individual customer profiles, phone numbers, or personal details.
Delivery Partner Routing
We use real-time GPS location data during active delivery shifts to assign orders and optimise routes. Location tracking stops the moment a delivery partner goes offline.
Platform Improvement
We analyse usage patterns in aggregate to make Nearle faster, cleaner, and more reliable. No individual is profiled for this purpose.
How We Keep Your Data Secure
Nearle takes security seriously, because neighbourhood trust is our entire business model.
- All data is transmitted over encrypted HTTPS connections
- Passwords are hashed and never stored in plain text
- Payment information is handled by PCI DSS-compliant payment gateways
- Access to production systems is restricted to authorised Nearle engineers with multi-factor authentication
- We conduct regular security audits and vulnerability assessments
- Data is backed up and stored in geographically redundant, encrypted storage
If you ever suspect unauthorised access to your Nearle account, contact our support team immediately at care@nearle.in.
Your Privacy Rights
Under the Information Technology Act, 2000 and emerging Indian data protection law, you have the following rights:
- Right to access: request a copy of the personal data Nearle holds about you
- Right to correction: update or correct inaccurate information in your profile
- Right to deletion: request removal of your account and associated personal data
- Right to portability: receive your data in a machine-readable format where applicable
- Right to withdraw consent: for optional data uses, you can withdraw consent at any time
- Right to raise a grievance: contact our Grievance Officer (details below) for any privacy concern
To exercise any of these rights, email us at care@nearle.in from your registered email address. We respond within 30 days.
Contact and Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy or how Nearle handles your data, please contact:
Nearle Privacy Team
We will acknowledge your request within 48 hours and resolve it within 30 days.
We may update this Privacy Policy from time to time. When we do, we will notify you via the Nearle app and update the “Last Updated” date above. Continued use of Nearle after changes constitutes your acceptance of the revised policy.